The Flex Device Management System (DMS) is a comprehensive, next-generation platform designed to revolutionize device configuration, campaign management, reporting, and intelligence. Tailored for MNOs, MVNOs, and MVNEs, Flex DMS offers an all-in-one solution to streamline operations and maximize customer engagement.

Seamless Integration and Intelligent Automation

Flex DMS seamlessly integrates with critical telecom infrastructures, including EIR, SMSC, Billing, CRM, and BI, ensuring smooth interoperability with existing north- and southbound systems. By leveraging high-precision device detection methods and automated configuration capabilities, it enables operators to enhance service activation while minimizing manual interventions. The system supports cloud, hybrid, and on-premises deployments, providing maximum flexibility for different business needs.

Comprehensive Device Configuration & Management

Automated Detection & Configuration: Detects devices using advanced network, log, HLR, Automatic Fault Detection (AFD), and SIM-triggered methods. Optimized iOS auto-configuration via XML profiles ensures hassle-free activation.
Certified APN & OTA Settings: Daily-updated TAC data and pre-certified Over-the-Air (OTA) settings guarantee accurate configurations and a seamless user experience.
Real-Time Customer Engagement: Enables service providers to proactively address customer needs with real-time insights into device and subscriber activity.

Enhanced Customer Care & Self-Care

White-Label Self-Care Portal: Provides a branded, user-friendly interface for customers to access self-service options, reducing reliance on customer support teams.
Zero-Touch Customer Support: Automates troubleshooting and configuration, allowing for instant issue resolution.
Agent-Assisted Care: Equips support teams with intelligent tools and guided workflows, ensuring quick and efficient problem resolution.

Data-Driven Insights & Advanced Reporting

Integrated BI & Reporting Tools: Generate in-depth reports, track key metrics, and leverage predefined dashboards for actionable insights.
Device & Subscriber Analytics: Gain a deeper understanding of device population, usage patterns, and network performance.
Fraud & Counterfeit Detection: Identify and mitigate unauthorized or counterfeit devices to maintain network integrity.

Targeted Device Campaigns for Increased Engagement

Automated Campaign Triggers: Launch personalized campaigns based on device and SIM swaps, ensuring relevant customer interactions.
External System Integration: Combine campaign triggers with third-party data sources for highly customized marketing and service promotions.

Comprehensive Device Guides for End-User Empowerment

Step-by-Step Setup Assistance: Enable customers to configure their devices effortlessly, ensuring full feature utilization.
Expanded Support Beyond Telecom Services: Assist users with essential configurations beyond core telecom services, such as email setup and app installation.

Empowering Telcos with a Future-Ready DMS

With Flex DMS, service providers can unlock a new level of efficiency, optimize customer satisfaction, and drive revenue growth through enhanced device management. Whether you’re looking to streamline device activation, automate customer support, or gain deep network intelligence, Flex DMS delivers a powerful and adaptable solution tailored to the needs of modern telecom operations.

Experience the Future of Device Management with Flex DMS.